Portrait of Tom Carpenter
Hi, I'm Tom Carpenter!

As a Brisbane-based ICT professional, this Software Engineering Specialist delivers business technology consulting by developing solution designs, executing technical tasks, and providing clear, standards-based stakeholder guidance. They actively drive continuous innovation and risk mitigation through data analysis, ongoing learning, and proactive system escalation.

Please Get in Touch!
Portfolio

Here are a few key projects I have worked on, both during my studies and through practical experience.

University Web Project: Jim's Cars Version One University Web Project: Jim's Cars Version Two Northern Rivers Rail Ltd "Country to Surf Train" Website Revitalisation University Paper: Argumentative Essay on Generative AI University Paper: Database User Requirements Specification Censcert Website
Resume

Here is a brief summary of my skills, work experience and education.

Professional Profile

Software Engineering Specialist at Telstra with a proven track record of delivering scalable business technology solutions, executing end-to-end technical deployments, and safeguarding system reliability. Combines deep technical expertise in enterprise ICT infrastructure with extensive client-facing service experience. Highly adept at collaborative problem solving, stakeholder communication, and mitigating technical risk across dynamic environments.

Skills
  • Computer proficiency skills.
  • Problem solving and self-motivation skills.
  • Attention to detail and time management skills.
  • Communication and interpersonal skills.
  • Industry approved certificate qualifications related to Microsoft 365 products including Defender and SharePoint.
Work Experience

Feb 2026 — Present: Software Engineering Specialist, Telstra

  • Administer and support the Microsoft 365 ecosystem, ensuring high availability, identity governance, and seamless tenant operations.
  • Develop custom PowerShell scripts and Microsoft Graph API integrations to automate administration tasks and streamline access management.
  • Manage end-to-end IT Asset Management (iTAM) service queues and Jira ticket workflows, liaising directly with cross-functional stakeholders to deliver clear, standards-based resolution guidance.
Education

Feb 2025 — Dec 2025: Bachelor of Information Technology, Southern Cross University

  • Major: Software Development
  • Commendation: 2025 Recognition of Academic Excellence
  • Award: The Gnibi Indigenous Support Prize 2025
  • Award: The Uncle Greg Harrington Recognition of Achievement Award 2025
  • GPA: 6.36

Please click here for an extended version of my resume.

Blog

Please click on each year tab to view the associated posts.

Contact

Please feel free to reach out to me at [email protected] or connect with me on LinkedIn.